FAQ — Frequently Asked Questions About Our Residential & Commercial Cleaning Services in Montreal

Hiring a professional cleaning service saves you valuable time, ensures a consistently clean and sanitary environment, and gives you access to specialized equipment and techniques. It also contributes to a healthier, more productive living or working space. Our teams handle everything so you can focus on what matters most to you.

Yes. Our services cover all main rooms: kitchen, bathrooms, bedrooms, living areas, hallways and common spaces. Each visit is tailored to your priorities. During the free evaluation visit, we establish the task list for each room together based on your specific needs.

Our team will carry out all tasks agreed upon during the evaluation visit: dusting surfaces, vacuuming and mopping floors, cleaning bathrooms and kitchen, disinfecting high-touch areas, emptying trash and general tidying. All tasks are performed from top to bottom and left to right for maximum efficiency.

The process is straightforward: contact us, we schedule a free on-site evaluation, we assess your space and define the tasks, then provide a written quote. Once confirmed, our team arrives on the agreed schedule. You don’t need to prepare anything, we bring all the equipment and products required.

Absolutely. By delegating housekeeping to professionals, you reclaim hours each week, enjoy a consistently clean space and reduce stress. Most of our clients quickly find that the value-for-money is well justified, especially with our discounted rates for recurring services.

The arrival time is confirmed when you book your appointment. We offer flexible time slots — morning, afternoon or evening — based on your preferences. In the rare case of a slight delay, we notify you in advance. Respecting your time is as important to us as respecting your space.

It’s easy: fill out our online form or call us directly at 1-833-800-3330. Our team contacts you quickly to schedule the free evaluation visit and confirm your first appointment.

We do our best to accommodate urgent requests based on team availability. To maximize your chances, contact us as early as possible by phone at 1-833-800-3330. We serve Montreal, Laval, Longueuil and the entire region 7 days a week.

Your feedback is invaluable and helps us keep improving. You can send us a message through our website, call us directly, or leave a review on our Google listing. We read every comment carefully and respond personally to each one.

Our rates are tailored to your specific situation: the size of your home, the type of service (regular, deep, move-in/out), and the frequency. As a general market reference, regular cleaning for a standard Montreal apartment typically ranges from $90 to $200 per visit, and a full deep clean from $250 to $700+. We provide a free on-site estimate, confirmed in writing before any service. No hidden fees, ever.

The cost is determined during a free on-site evaluation by considering the total floor area, number of rooms and bathrooms, general condition of the space, specific tasks requested and desired frequency. This ensures a fair, personalized rate rather than a rough phone estimate.

Commercial service costs vary based on the size of the space, type of cleaning required, service frequency and specific tasks. Commercial cleaning is generally priced between $0.10 and $0.30 per square foot, or between $35 and $50 per hour depending on the contract type. Contact us for a free personalized quote.

No. Our on-site estimate is completely free and comes with no obligation. We assess your cleaning needs at no cost in order to better understand your expectations and provide an accurate, transparent quote.

We can provide a general price range by phone at 1-833-800-3330, but for an accurate, surprise-free quote, we always recommend a free on-site visit. Every space is unique, and an in-person assessment ensures a fair rate tailored to your situation.

We accept several payment methods for your convenience. Contact us when booking to learn about available options and choose the one that works best for you. No payment is required before the service.

Yes. Clients who choose a recurring service (weekly, bi-weekly or monthly) benefit from reduced rates compared to one-time visits. A well-maintained space takes less time per visit, which directly lowers the cost. It’s the most economical formula in the long run.

Yes, without exception. Our company is fully covered by liability insurance and all employees are bonded. In the event of accidental damage, breakage or an incident during a service, you are protected. We comply with local regulations and industry standards, ensuring we operate legally and safely across all regions we serve.

Local professionals — rigorously screened and trained — who are part of our full-time team. Every team member undergoes a criminal background check before being hired, receives comprehensive training in cleaning techniques and safety protocols, and is covered by our insurance. We do not use anonymous subcontractors.

Our reputation is built on 15+ years of experience in Greater Montreal, a 4.9-star Google rating from 847+ verified reviews, a team of bonded and qualified professionals, and a 100% satisfaction guarantee. Hundreds of clients trust us with their home every week. Our client testimonials speak for themselves.

Yes, that is our commitment. For recurring services, we assign a fixed team to each client. Your cleaners learn your preferences, know your space and don’t need new instructions each visit. In the event of an exceptional absence, we notify you in advance and propose a solution.

In the very rare case of accidental breakage, our liability insurance covers material damage. We contact you immediately to inform you and handle the situation. Our team takes the greatest care with your belongings, we use protective covers on furniture during intensive cleans.

Yes. The Montreal Cleaners is fully insured to provide you with complete peace of mind. Our liability insurance covers potential damages or accidents that may occur during the performance of our services, whether in residential, commercial or industrial environments. All our employees are also covered by workforce insurance.

No, your presence is not required. Many of our clients trust us with a key or access code while they are at work or traveling. We maintain a secure key registry and follow strict confidentiality protocols. You will return to a spotless space without having interrupted your day.

For one-time services, no contract is required. For recurring services, we establish a simple agreement specifying the frequency, tasks and rate — with no restrictive long-term commitment. Your flexibility and comfort are our priority. You can modify or stop the service according to your needs.

We simply ask for reasonable advance notice (ideally 24 to 48 hours) for any cancellation or rescheduling, so we can reorganize our teams’ schedules. We understand that life is unpredictable, our approach is always human and flexible.

No problem at all. Just let us know in advance and we will temporarily pause your service for the duration of your absence. When you return, visits resume as planned. Some clients actually prefer a deep clean just before leaving or right after they come back, we adapt to your preferences.

Yes. We are available 7 days a week, morning, afternoon and evening. We also do our best to accommodate last-minute requests based on team availability. For urgent situations, contact us directly by phone at 1-833-800-3330.

No. Most of our commercial clients prefer us to work outside business hours — before staff arrive, after closing or overnight. We manage access securely and discreetly so as never to disrupt your operations or your customers.

No. Our teams arrive fully equipped: HEPA-filter vacuums, mops, microfibre cloths, brooms and all necessary professional cleaning products. You don’t need to prepare anything at all. If you have specific preferences (allergy, particular product), mention it when booking.

Yes. Our teams bring everything needed: high-performance industrial vacuums, extraction machines for carpet deep cleaning, professional-grade brooms, mops and buckets, pressure washers for specific tasks, specialized cloths, sponges and brushes, professional cleaning products suited to each surface, certified disinfectants and deodorizers, as well as personal protective equipment (gloves, masks). You don’t need to provide anything.

We use professional cleaning products with low VOC (volatile organic compound) content, free from harsh chlorine and ammonia. They are effective against bacteria and viruses, while being safe for children, pets and allergy-sensitive residents. Per Health Canada’s indoor air quality guidelines, low-VOC products directly reduce chemical exposure inside the home.

Yes. We are committed to environmental sustainability by offering green cleaning options. Our products are non-toxic, biodegradable and safe for human health and the environment. Learn more about our eco-friendly green cleaning service.

Whenever possible, yes. We favour products that naturally break down in the environment, reducing pollution and helping protect local ecosystems. Our cleaners are certified free from harsh chemicals and incorporate natural ingredients such as vinegar, baking soda and essential oils where appropriate. We also ensure our packaging is recyclable.

Our products are non-toxic and safe for pets. However, for your pet’s comfort and to allow our team to work efficiently, we recommend placing them in a separate room or taking them out during the first visit. Be sure to mention the presence of pets when booking so we can adapt our approach accordingly.

Our teams use a variety of specialized equipment: powerful industrial vacuums, floor washing machines (auto-scrubbers) for large surfaces, sweepers, floor polishers and strippers, professional window cleaners, microfibre cloths and mops, steam cleaners for chemical-free disinfection, carpet shampooing machines, and cleaning carts with all necessary supplies. Our technicians also wear the required personal protective equipment (PPE).

Our residential services include vacuuming and floor washing, surface dusting, full bathroom and kitchen cleaning, general tidying and trash removal. Optional add-ons: window cleaning, carpet cleaning, deep cleaning, move-in/move-out, spring cleaning, post-construction cleaning, Airbnb cleaning and maid services. See the full list on our services page.

Deep cleaning goes beyond visible surfaces: behind and under appliances, inside the oven and fridge, baseboards, inside cabinets and intensive descaling of bathrooms. It is recommended as a first visit, when moving in or out, or for a seasonal reset. Regular cleaning then maintains that level of cleanliness going forward.

Spring cleaning is a thorough deep clean carried out once a year, typically at the start of spring. In Montreal, it is especially important for removing dust, dirt and allergens accumulated during the long winter months. It includes window washing, curtain and blind cleaning, deep carpet cleaning, closet organization and outdoor space maintenance. Benefits: better indoor air quality, reduced allergens, a more functional living space and a genuine sense of renewal.

Spring cleaning is typically done once a year at the beginning of spring. However, some people prefer to do a deep cleaning several times a year, especially in high-traffic areas or homes with pets.

Yes. Our move-in/move-out cleaning service covers every area of the unit — appliances, inside cabinets, bathrooms, floors and windows — to meet landlord standards and give you the best chance of recovering your security deposit.

Yes. We clean and maintain all floor types: hardwood, parquet and laminate (with non-abrasive products), ceramic and tile (including grout descaling), vinyl and linoleum, carpets and rugs (HEPA vacuuming, shampooing on request) and polished concrete. For commercial services, we also offer polishing, waxing and floor stripping. Learn more about our floor stripping and waxing service.

Residential cleaning services refer to a range of cleaning solutions designed to keep homes, apartments, condos and other types of residences clean, hygienic and welcoming. They include routine cleaning (regular maintenance), deep cleaning, move-in/move-out cleaning, kitchen and bathroom cleaning, carpet and rug cleaning, window washing and outdoor area cleaning. Benefits include time savings, comfort and well-being, hygiene and health, and personalized services tailored to your specific needs.

Absolutely. We believe a personalized approach delivers the best results. During our evaluation visit, we discuss your priorities and tailor our service accordingly. You can put emphasis on certain rooms, exclude certain areas or request specific tasks. Your home, your rules.

Our commercial services include office and workspace cleaning (work surfaces, computers, common areas, kitchen, restrooms), floor care (vacuuming, mopping, polishing, waxing, stripping), window cleaning, waste management, high-touch surface disinfection and company kitchen upkeep. Specialized services for medical clinics, restaurants, daycares and schools, gyms, warehouses and many other sectors.

We serve a wide variety of sectors: offices and workspaces, healthcare facilities (hospitals, clinics, nursing homes), daycares and schools, restaurants and cafés, hotels and hospitality, retail stores and boutiques, car dealerships, warehouses and factories, gyms and sports facilities, residential buildings and condominiums, post-construction sites, event and entertainment venues, institutional and public buildings, and transportation hubs (airports, train stations). Each sector benefits from a protocol adapted to its specific requirements.

Frequency depends on the nature of your business and foot traffic. Offices typically choose daily or weekly cleaning. Restaurants and healthcare facilities often require daily service. Warehouses and less busy spaces can make do with monthly or bi-weekly cleaning. We tailor the frequency to your actual needs and budget.

No. Most of our commercial clients prefer us to work outside business hours — before staff arrive, after closing or overnight. We manage access securely and discreetly so as never to disrupt your operations or your customers.

Contact us to find out about our current special offers and promotions. We regularly have advantageous programs for our loyal clients and their networks. Follow us on social media and check our website for the latest promotions.

Yes. Our post-event cleaning service is available for receptions, conferences, seminars, weddings and all types of gatherings. We step in as soon as the event ends: waste management, floor and surface cleaning, tables, chairs and service area cleanup.

Yes. In addition to regular contracts, we offer one-time services for specific needs: post-event cleaning, spring or deep cleaning, move-in/move-out cleaning, post-construction or renovation cleaning, emergency cleaning (water damage, incidents), and outdoor space cleaning after storms. These services are designed to address unexpected or particular needs.

Commercial cleaning services refer to a range of cleaning solutions specifically designed to meet the needs of businesses, offices and commercial spaces. They aim to maintain a clean, hygienic and professional work environment, ensuring the health and well-being of employees, clients and visitors. They include office cleaning, floor maintenance, restroom disinfection, window washing, waste management, company kitchen upkeep and specialized services for specific industries.

Commercial cleaning focuses on spaces like offices, retail stores, restaurants and hotels, using lighter methods aimed at daily appearance and the satisfaction of employees or customers. Industrial cleaning applies to factories, warehouses and production sites where more demanding conditions, heavy materials or contamination risks require more intensive methods (pressure washers, industrial detergents, specialized equipment). Both are essential for a safe and healthy work environment, but the tools, techniques and intensity differ significantly.

Yes. Our commercial maintenance contracts provide pricing stability, scheduling priority and consistent service. They are ideal for businesses that want to delegate facility upkeep without worrying about logistics. Each contract is customized to your floor area, frequency and industry-specific requirements.

Yes. Your satisfaction is 100% guaranteed. If any aspect of the cleaning doesn’t meet your expectations, contact us within 24 hours and we will return to correct the issue at no charge — no questions asked. We prefer to act immediately rather than leave you unsatisfied.

Yes. Every service is backed by our satisfaction guarantee. If the result doesn’t meet your expectations, we come back at no extra cost. Our goal is to exceed your expectations every visit, not just meet them.

We serve all of Greater Montreal and surrounding areas: all Montreal boroughs (Plateau Mont-Royal, Rosemont, Outremont, Westmount, Verdun, NDG, Saint-Laurent, Côte-des-Neiges, Villeray, Ahuntsic, etc.), Laval (Chomedey, Sainte-Dorothée, Laval-des-Rapides, Auteuil, Pont-Viau, Vimont, Duvernay, Fabreville), Longueuil (Greenfield Park, Saint-Hubert, Brossard, Saint-Lambert), South Shore (Boucherville, Saint-Bruno, Candiac, Chambly, La Prairie, Châteauguay), North Shore (Terrebonne, Repentigny, Blainville, Boisbriand, Saint-Eustache, Deux-Montagnes, Sainte-Thérèse), Gatineau, Ottawa, Quebec City, Lévis, Trois-Rivières, Sherbrooke, Granby and the Montérégie, Lanaudière and Laurentides regions. Not sure if you’re in our service area? Contact us.